IT Tech - Vila Real

We are an innovative tech company that develops invoicing solutions designed to simplify our customers' lives. Our focus is to combine innovation, efficiency, and an excellent user experience, which is why we are looking for talented and dedicated people to join us.

We are looking for an IT Tech who is curious, dynamic, and ready to tackle day-to-day challenges, from internal technical issues to supporting our customers.

Key Responsibilities

1. Technical Support

• Provide internal technical support to resolve hardware and software issues;
• Respond to service requests and incidents reported by colleagues.

2. Installation and Configuration

• Install and configure hardware, software, and peripherals;
• Set up user accounts and profiles.

3. System Maintenance

• Perform preventive and corrective maintenance on internal equipment;
• Update operating systems and software to ensure security and performance.

4. IT Inventory Management

• Maintain an up-to-date inventory of hardware and software;
• Contribute to managing the IT asset lifecycle, including providing informed recommendations on procurement, maintenance, and disposal.

5. Training and User Support

• Train colleagues on the use of systems and software;
• Create and maintain support documentation and guides.

6. IT Security

• Implement and maintain basic security measures such as antivirus and firewalls;
• Ensure users comply with information security policies.

7. Customer Technical Support

• Support customer technical needs, including data imports and information organization.

Minimum Requirements

• Technical or vocational qualification in IT (equivalent to high school level);
• Good level of English (written and spoken).

What We Offer

We provide excellent reasons and conditions to join our team:

• 4.5-day work week (36 hours total);
• Hybrid work model (2 full days in-office, 2.5 days working remotely from anywhere);
• Career review and salary adjustment every 6 months based on professional growth;
• 22 paid vacation days plus your birthday off;
• Annual allowance of €750 (€250 for training and €500 for personal use);
• Multicare health insurance;
• Annual performance-based bonus;
• Meal allowance of €7.63/day;
• Games area for relaxing and socializing with colleagues;
• Regular team-building activities to meet and interact with colleagues across all teams.

Didn’t have time for breakfast? No worries! We offer snacks, drinks, and fresh products in the office every day.

If this opportunity resonates with you and you’re ready to make a difference in a team that values innovation and collaborative work, send us your application!