How did we manage to transition from a below-average customer satisfaction score to receive an international award in 2020 for customer excellence? In this article, we share how different methods of gathering customer feedback have resulted in happy customers and better user experience.
As a response to the current situation, individuals across the globe have turned into digital workers and are adopting new online behaviours. In this article, we share our best practices on how companies can adapt their current customer journeys to stay digitally connected with their customers and provide them with engaging online experiences.
Continuous learning is imperative for employees to stay relevant and for organisations to stay competitive. In this article, we share our top tips on how organisations can succeed in moving their learning practices to a virtual environment.
Whether your business is familiar with working digitally, or you have been forced to adapt over the last couple of weeks, here are some tips that will help you work more efficiently.
Cloud solutions are what keep businesses running these days. Luckily, moving your business to the cloud needn’t be expensive or overwhelming. Here are four steps that help guide your organisation on the journey.
Almost overnight, everyone needed to work digitally and transition to the cloud to keep their businesses running. We have talked to Øystein Moan about the current situation and the willingness amongst businesses to change and adapt.
In a world where almost everything is digital, how do you keep the human element intact when interacting with your customers? As many of us are working from home these days, we want to share our top tips on how to keep a human touch in the digital space.
How do we help you face the current COVID-19 challenge, strengthen your business and prepare for the future?
The largest collective of product marketing managers, PMA – Product Marketing Alliance, asked for speakers to their latest event in London and went to Visma for best practices. Visma’s own Erica Masman and Liza Collin accepted the challenge.
To succeed with fast growth, acquisitions have been important for Visma since Øystein Moan joined the company 22 years ago. But what does he look for when evaluating acquisition targets?
For a long time, Avinor used a relatively complex support system in Excel to follow up on strategic corporate governance. In 2017 they started looking for an easy to use system for reporting and follow-up, and today they have a solution that is used on a daily basis and that is available to everyone – which has helped them improve their corporate governance.
Imagine a recruitment process that is more collaborative, inclusive and efficient – already at the resume screening stage. Videos are valuable for recruiters to better identify the most promising candidates for a vacancy. Learn more about the power of incorporating video applications in your hiring process.
While automation and digitization are transforming business activities and processes, it naturally also transforms our way of working and the requirements in our jobs. It seems that lifelong learning will be the key element in helping us continually adapt to the changing market needs we are facing.
Just before the Norwegian winter holiday Chief Quality Officer Gro Nyhus of Visma IT & Communications proudly announced that the company had been awarded with the ISO/IEC 27018:2014 certificate.
This blog post answers the question: what is PSD2 and why does it matter to consumers?
Technology has a huge impact on HR professionals. By embracing the digital revolution, HR professionals can serve employees better than ever and can become more efficient in their everyday work.
Large and small companies are beginning to realise the benefits of going paperless. Take a step in the right direction by digitising your invoice process.
Online communities are growing in popularity as companies increasingly rely on them for customer support and service, marketing, sales, and product development.